Question:  How do I file a complaint about a rough railroad crossing?

Answer:  All railroad crossings fall under the jurisdiction of the railroad that owns the rail line. The City of Lincoln has no authority to replace any railroad crossings within the City limits.

Lincoln residents can file complaints about any railroad crossing with the Illinois Commerce Commission. The ICC then takes up the matter with the prospective railroad.

Complaints about railroad crossings may be filed in one of three ways:

Online –go to http://www.icc.illinois.gov/consumer/complaint/ and follow the steps.

By phone – call 1-800-524-0795 between the hours of 8:30 AM and 5:00 PM, Monday through Friday to register a complaint.

By mail –write a letter to file a complaint and send it to:

Illinois Commerce Commission

527 East Capitol Ave

Springfield, IL. 62701

Initial complaints are considered informal complaints and are handled by ICC staff. If a resolution is not reached through an informal complaint, Lincoln residents may pursue formal complaints which are assigned docket numbers and handled by an Administrative Law Judge.

Useful information when completing a complaint form: If Lincoln residents wish to file complaints about the 5th Street Road railroad crossing, it is controlled by the Union Pacific Railroad.